Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the ColRevs platform, website, APIs, WordPress/WooCommerce plugin, and any associated services (collectively, the "Service") provided by ColRevs ("we", "us", "our").

By registering for an account, installing the plugin, or otherwise using the Service, you ("Merchant", "you") agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

2. Description of the Service

ColRevs provides a SaaS platform that allows e-commerce merchants to:

• Automatically send a single post-purchase review invitation email to customers upon order completion, triggered via a webhook from WooCommerce or Shopify;
• Collect, store, and display customer reviews on their storefront using an embeddable review widget;
• Customise the email template sent to customers;
• Manage and moderate reviews from a merchant dashboard.

The Service does not send marketing emails, promotional messages, or any communication unrelated to a specific completed purchase. Each invitation email is sent once per fulfilled order and is directly linked to the customer's purchase experience.

3. Eligibility and Account Registration

You must be at least 18 years old and operate a legitimate business to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account. ColRevs is not liable for any loss arising from your failure to keep your credentials secure.

One account per merchant store. You may not share accounts or create accounts on behalf of others without their written authorisation.

4. Merchant Obligations and Data Protection Responsibilities

This is one of the most important sections of these Terms. By using the Service, you assume the role of Data Controller under the GDPR (Regulation (EU) 2016/679) for all personal data belonging to your customers that you submit to ColRevs via webhooks or other integrations. ColRevs acts solely as your Data Processor for that data.

As the Data Controller, you represent and warrant that:

• Lawful basis: You have an appropriate legal basis to share your customers' personal data (name, email address, order ID) with ColRevs for the purpose of sending post-purchase review invitations. Typically this is your legitimate interest (GDPR Art. 6(1)(f)) in obtaining feedback directly related to the completed purchase, provided it does not override the customer's fundamental rights and interests.
• Transparency: Your privacy policy or terms of sale inform customers that they may receive a single post-purchase review request by email following a completed order, and identify ColRevs (or equivalent description) as the processor of that communication.
• Opt-out mechanism: You provide customers with a clear and easy means to opt out of receiving post-purchase review emails, and you honour such opt-outs by disabling or configuring the ColRevs webhook accordingly.
• No children's data: You will not submit personal data of individuals under 16 (or the applicable age of digital consent in your jurisdiction) to the Service.
• Accuracy: The customer data you send via webhook is accurate and relates to a genuine completed purchase.
• Third-country transfers: If your customers are located outside the EEA and you transfer their data to ColRevs for processing, you ensure the transfer complies with applicable data protection laws.

5. Transactional Email — Legal Basis and Restrictions

The review invitation email sent by ColRevs on your behalf is a transactional communication — it is sent once, directly triggered by a specific fulfilled order, and contains no advertising, promotions, or marketing content beyond the request for a review of the purchased product or service.

Under the EU ePrivacy Directive (Art. 13(2)), and equivalent legislation in the UK, Norway, and other jurisdictions, such transactional messages sent to existing customers about their own purchase experience may be sent without prior opt-in consent, subject to:

• The email being directly and exclusively related to the customer's own purchase;
• The merchant having collected the customer's email address in the course of the sale;
• The customer having been given a clear and easy opportunity to opt out of such communications at the time of collection and in every subsequent message;
• The email not containing advertising content for third-party products or services.

You agree not to use the Service to send emails that do not meet the above criteria. ColRevs reserves the right to suspend or terminate your account if we reasonably believe the Service is being used to send communications that do not qualify as transactional under applicable law.

You must not use the Service to send: unsolicited bulk email, promotional campaigns, marketing sequences, or any communication unrelated to a specific completed order.

6. Subscription, Fees, and Payment

Access to the Service requires an active paid subscription. Subscription plans, pricing, and included quotas (review invitation emails, widget impressions) are described on our Pricing page and may be updated from time to time with 30 days' notice.

Payments are processed by Stripe, Inc. ColRevs does not store your payment card details. By subscribing, you agree to Stripe's Terms of Service.

Subscriptions are billed in advance on a monthly or annual basis (as selected at checkout). They renew automatically unless cancelled before the renewal date. You may cancel at any time from your account dashboard; cancellation takes effect at the end of the current billing period and you retain access until then. No refunds are issued for partial billing periods.

We reserve the right to change our fees with 30 days' written notice. If you do not agree to a fee change, your remedy is to cancel before the change takes effect.

7. Acceptable Use Policy

You agree not to use the Service to:

• Send emails to individuals who have not purchased from you or have not provided their email address in the course of a sale;
• Incentivise positive reviews or suppress negative ones in a manner that would constitute deceptive trade practices or violate consumer protection laws;
• Fabricate, impersonate, or manipulate reviews;
• Harvest or scrape data from our platform;
• Interfere with, disrupt, or attempt to gain unauthorised access to our systems;
• Violate any applicable law or regulation, including data protection, consumer protection, and anti-spam laws;
• Use the Service on behalf of a business engaged in illegal activities.

ColRevs reserves the right to investigate suspected violations and to suspend or terminate any account engaged in prohibited conduct, without liability and without prior notice where immediate suspension is necessary to protect other users or the integrity of the platform.

8. Intellectual Property

ColRevs and its licensors own all intellectual property rights in the Service, including software, trademarks, email template designs provided by us, and documentation. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your subscription term solely for your internal business purposes.

You retain all ownership of your customers' reviews and any content you upload to the platform (e.g. your custom email templates, branding). By uploading such content, you grant ColRevs a limited licence to host and process it solely to provide the Service to you.

You may not copy, decompile, reverse-engineer, or create derivative works based on the ColRevs software, plugin, or widget.

9. Reviews — Ownership, Storage, and Display

Reviews submitted by your customers through the ColRevs review link are stored exclusively in your S3 storage space on our infrastructure (within the EU). Reviews are associated with your store and are not shared with other merchants or third parties.

You may moderate (publish or unpublish) reviews via the dashboard. You must not delete or suppress reviews solely because they are negative, as this may constitute a deceptive business practice under applicable consumer protection law (e.g., EU Directive 2019/2161 on the modernisation of consumer protection rules, which prohibits the suppression of genuine reviews).

Consumers retain the right to request deletion of their review at any time. ColRevs provides a self-service review deletion page accessible by the consumer's email address, and you agree not to obstruct or circumvent this mechanism.

10. Disclaimer of Warranties and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

ColRevs does not warrant that:

• Review invitation emails will be delivered (email delivery depends on factors outside our control, including the recipient's email provider and spam filters);
• The Service will be error-free or available 100% of the time;
• The information displayed in the widget will be accurate at all times (e.g. Google review data fetched via the Maps API).

To the maximum extent permitted by applicable law, ColRevs' total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to ColRevs in the three (3) months immediately preceding the event giving rise to the claim.

ColRevs is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, loss of reputation, or loss of data, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless ColRevs and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms or the DPA;
• Your failure to obtain or maintain a lawful basis for processing your customers' personal data;
• Any claim by your customers or a regulatory authority relating to the review invitation emails or data processing you have configured;
• Your violation of any applicable law or third-party rights;
• Any content or data you submit to the Service.

12. Termination

Either party may terminate these Terms and your subscription at any time. You may cancel via your account dashboard; we may terminate or suspend your account immediately if you materially breach these Terms, particularly in relation to data protection obligations or acceptable use.

Upon termination: (a) your access to the Service ceases; (b) we will delete your store data, review files, and associated consumer data within 90 days, unless we are legally required to retain certain records (e.g. billing records for tax purposes); (c) active Stripe subscriptions are cancelled at period end.

You may request an export of your review data before termination by contacting [email protected].

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Norway, without regard to its conflict-of-law provisions. The parties submit to the exclusive jurisdiction of the courts of Norway for the resolution of any dispute arising under or in connection with these Terms.

Nothing in this clause limits a consumer's rights under mandatory consumer protection laws of their country of residence. For data protection disputes, you may also refer the matter to the Norwegian Data Protection Authority (Datatilsynet) or any other competent supervisory authority.

14. Modifications to These Terms

We may revise these Terms at any time. For material changes, we will provide at least 14 days' written notice via the email address associated with your account and/or a prominent notice in the dashboard. Your continued use of the Service after the effective date of a revision constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date.

15. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between you and ColRevs with respect to the Service and supersede all prior agreements.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.

No waiver. Failure by ColRevs to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign these Terms or any rights hereunder without our prior written consent. ColRevs may assign these Terms in connection with a merger, acquisition, or sale of substantially all its assets.

Force majeure. Neither party is liable for delays or failures in performance caused by circumstances beyond its reasonable control, including AWS infrastructure outages, cyber-attacks, or acts of government.

Language. These Terms are made in the English language, which shall be the controlling version. Any translations are provided for convenience only.

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